Privacy Policy

Last Updated: July 28, 2025

Maidsquad ( "we", "our", or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information across our ERP and Finance Management System used by our employees and customers.

1. Information We Collect

Employee Data: Full name, address, contact information, emergency contacts, work history, qualifications, attendance, payroll, and tax data.
Customer Data: Names, addresses, phone numbers, email addresses, service preferences, account history, and billing information.
Job and Service Data: Booking times, job locations, staff assigned, service notes, and job completion data.
Financial Information: Invoices, payment records, transaction history, and integrated financial reporting.
Device/Usage Data: IP address, browser type, access times, session duration, platform activity logs, and other usage analytics through our platform.
Cookie and Tracking Data: Session cookies, preferences, analytics cookies, device fingerprinting for security.

      2. How We Use Your Information
      To manage employee scheduling, payroll, and HR processes
To fulfill customer service requests and schedule cleaning jobs
To send invoices and process payments securely
To track and monitor service performance and generate operational reports
To personalize and improve our ERP system’s user experience and functionality
To provide customer support and resolve technical issues
To enforce our Terms of Service and prevent fraud or abuse
To comply with legal obligations and respond to law enforcement or regulatory inquiries

    

3. Legal Bases for Processing

We process your data on the following bases:

Contractual necessity – to provide services you request
Legal obligations – for financial reporting, employment law, and compliance
Legitimate interests – such as improving operations and ensuring platform security
Consent – where applicable, such as for marketing communications

4. Data Sharing and Third Parties

We do not sell or rent your personal information. We may share data with:

Authorized personnel within Maidsquad with role-based access
Payment processors (for handling billing transactions securely)
Cloud service providers and IT vendors under strict data protection agreements
SMS and email communication vendors for appointment reminders and notifications
Analytics platforms (e.g., Google Analytics) for service optimization
Regulatory or legal authorities when required by law or court order

5. Data Security

Role-based access control for all user types
Encryption for sensitive fields (e.g., payroll, payment info)
Firewall and intrusion detection systems on our infrastructure
Regular internal and third-party audits for security and compliance
Automatic secure backups and disaster recovery protocols
Mandatory strong passwords and two-factor authentication for admin roles

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or updates to inaccurate information
Request deletion of your data, where applicable
Withdraw consent, if previously granted
Receive a copy of your data in a portable format
Object to or restrict certain types of processing
File a complaint with your local data protection authority (e.g., GDPR supervisory authority)

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal, accounting, or reporting requirements. Employee, job, and financial records may be retained for up to 7 years in accordance with applicable tax and employment laws.

8. Children's Privacy

Our platform and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately and notify the guardian if appropriate.

9. International Data Transfers

If you access Maidsquad from outside the United States, your data may be transferred to and stored in the United States or other jurisdictions where our servers are located. We ensure such transfers are compliant with data protection laws through mechanisms like Standard Contractual Clauses (SCCs).

10. Changes to This Policy

We may occasionally update this Privacy Policy. When we do, we will revise the "Last Updated" date at the top of this page and, if the changes are material, notify users via email or an in-platform alert.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or to exercise your rights, contact our Data Protection Officer:

Data Protection Officer
Email: privacy@maidsquad.com
Phone: (555) 123-4567
Address: 123 Shine Street, Clean City, USA